Terms & Conditions
DELIVERY & TRADE TERMS
HairContrast.ie is a site operated by AqqRate ApS. We are registered in
Denmark under company VAT #DK37292370, with our registered office and trading address being:
– Hårup Bygade 21A, 8600 Silkeborg, Denmark.
IF YOU SHOP WITHIN THIS WEBSITE, YOU MUST ACCEPT ALL OF THE TERMS
AND CONDITIONS. PLEASE READ CAREFULLY.
Subscription & Payment
By accepting the subscription conditions for HairContrast.ie, you accept that HairContrast.ie (AqqRate ApS) may withdraw the amount documented for your subscription period. This is valid until you decide to cancel your subscription.
Upon completion of an order containing subscriptions, you will receive a receipt from HairContrast via email, sent to the e-mail address listed for the account. The receipt contains information about your subscription, which includes the total amount of purchase. You can view your subscription by logging on to HairContrast.ie, followed by selection “My Account.”
When processing a digital order, the money is withdrawn once the digital order has been delivered.
Currencies:
https://haircontrast.ie = €
Amounts are shown excluded VAT at Shop pages, and including VAT at Checkout pages (incl. Basket) unless a valid VAT number is provided.
We only accept payment from Visa, and MasterCard for all MEMBERSHIPS. However, for all of the PRODUCTS available in our shop, we accept Visa, MasterCard.
Incase an order can not be processed due to a minimum order amount for specific countries, you will be informed during the checkout procedure.
Bank Transfer
If bank transfer is selected as payment method, total amount must be transfered to our account before any shipment is sent. Our bank account information, and total order amount is send to account e-mail upon order completion. Bank information is also listed below:
EURO:
Recipient: AqqRate ApS
Account: 7738 0010726
Bank: VESTJYSK BANK
IBAN: DK6477380000010726
BIC/Swift: VEHODK22
Payment fees
Any payment fee (incl. shipping) will be shown at checkout page.
HairContrast.ie uses an approved payment server, which encrypts all of your card information with SSL (Secure Socket Layer). This means that it is not possible to obtain your information. The payment will appear on your account as HairContrast. HairContrast.ie is allowed to capture payments within 7 days, or later if order has been processed but payment has not been captured.
Termination of Subscription and Fixation Period:
You have the option to cancel your subscription at your convenience. When choosing to cancel your subscription, the payments become terminated immediately. To cancel your subscription, log in to HairContrast.ie and select “My Account.” Lastly, select “Cancel” shown next to the subscription that you wish to end.
Cardholders Responsibility and Liability:
Your subscription for HairContrast.ie is binding from the moment you complete your order/transaction.
As a subscriber you’re obligated to pay for the delivery cost. Furthermore, to pay subsequent subscription withdrawals until you’ve canceled your subscription. Your subscription for HairContrast.ie will be renewed automatically if you choose to re-subscribe.
Special Product(s) Ordering
By ordering custom made special products, like Air Skin, Fine Skin, Top Extension, New Me, and T-Parting, you accept that we may capture the full amount within 7 days.
Delivery time for these products are up to 10 weeks.
Cancellation
HairContrast.ie sell digital and physical products/services. By subscribing to a digital membership, you accept that your right of withdrawal will be voided. This enables us to setup your account immediately. If you, in spite of the acceptance of the cancellation of your right of withdrawal, want to use the right of withdrawal, we can justifiably claim payment for work performed or services used during this period. According to the legislation this must be done within 14 days from the order.
The notification shall be given by email to info@haircontrast.com. In the notification it must be made clearly that you want to use your right of withdrawal.
Right of withdrawal
We do not offer any right of withdrawal on business to business items.
Discount/Coupon
Membership discount is calculated in advance. Members can see regular price and discounted price.
Coupons is applied in basket or checkout page.
Deliveries
During the checkout step, you get to choose the best delivery method that will suit your time and location. In case any items in your order are unable to be delivered immediately, let us know and we will part deliver it or, if need be, help you find a substitute product. In case we are unable to deliver within the set delivery date, we will let you know. Should the delivery not arrive, contact us within 14 days of the day you placed the order. In a few cases, the package may be delayed due to holidays, transport hitches or festivals. A few changes in delivery may also come up during weekends.
Countries Covered:
HairContrast.ie covers Ireland.
Normally packages are posted as standard mail. Bulky packages will be sent directly to your company address.
Delivery of Service
We provide access to your membership within 1-3 business day. Service is completed once the customer has received access to their membership.
Contact
By accepting these conditions, you hereby accept that we may contact you, or your business, using the submitted account information.
Complaints
If you feel that the product delivered is not as described or is defective or faulty, contact us by info@haircontrast.ie. For us to get a full assessment of the product, please send it back with a detailed description of the problem together with how you used the product. Should you fail to send back the entire product/order, our assessment will be based on what we receive, and therefore the refund will only be to suffice what we receive.
In a case of complaints with hair attachment, please get in touch with the hair stylist that performed the service, as this individual is responsible for the service. We do not refund hair attachment costs.
Return Policy
- We do not accept return items without prior agreement.
- Refund amount is returned item(s) product price -15%
- We do not refund shipping cost and fees.
- Product must be in unbroken packaging and in the same conditions as it was received.
Refunds
All shipping charges are non-refundable.
For a full refund (-15%) to be made, the goods must not have been tampered with in terms of damage, alteration or wear. All labels and tags should be intact. In case of any tampering, we will assess the level of damage caused and all depreciations in value will go unrefunded.
In the event that you receive a defective good, you should get in touch with us immediately and have the product shipped back to us. HairContrast.ie offers full product replacement for all defective products. The rules and regulations herein do not, however, limit statutory rights that are in place.
Warranty Add-on
We stand behind our hair pieces and we therefore as one of the few in the industry offers a warranty solution. HairContrast.ie offers an extended warranty add-on for most human hair products.
When you purchase warranty together with a product you get a better security if something goes wrong. In the following paragraphs you can read more about our warranty, what it covers, and for how long.
Important:
It is required to follow instructions from our Basic Book to preserve warranty. This applies to both end-user and hairdresser. The Basic Book can be downloaded from “My Account” → “Downloads”.
Warranty period:
The warranty last for the number of days selected at ordering, starting from the day that the product(s) is shipped, and with the following limitations and addons.
Addons:
If you work with one of our products for the first time, and you have added warranty to the product, we will guarantee to support you and replace the product if something goes wrong within the first 30 days of the warranty period.
Limitations:
Our warranty does not cover if the hair piece has been exposed to;
– Daily use of blow dryer and/or styling iron.
– Daily exposure to direct sunlight (25 degrees or above)
– Regular exposure to chlorin water
– Bleeching
– Conditioner
– Oil or silicone products
– Styling products with alcohol
– Negligence
– Repeatedly wrong use
Warranty Claim
A warranty claim period of 1 years is given under the Sale of Goods act. Our warranty claim applies to any defects for the original products that have been purchased and/or delivered.
The claim does not apply to defects or damage committed by incorrect operation of the product/service, or if the product has been used.
Products worth more than €50 (regular price) must be shipped with tracking code.
Governing Law.
This website and sales is under the laws of the State of Denmark and for all purposes shall be governed by and construed in accordance with the substantive laws of the State of Denmark, without regard to its principles of conflicts of laws provisions.
This means that in all matters, claims and disputes that in any proceedings must be conducted and held in Denmark substantive laws of the State of Denmark
Returns
Returns
Aqqrate ApS
Hårup Bygade 21A, 8600 Silkeborg
Denmark
We do not accept packages sent as cash-on-delivery.
Reimbursement
If a reimbursement has been arranged, please send in your bank details so that we are able to transfer the agreed amount.
Force Majeure
HairContrast.ie is not accountable for performance delays caused by events that are not within the control of the company.
Other
Reservations are made regarding pricing errors and other typing, image and import errors related to the products on haircontrast.ie.
We will not sell personal information belonging to third parties.
By accepting these terms and conditions, you accept also our terms of use.